Privacy Policy

At Razor Consulting, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, services, and client management systems.

Information We Collect:

We collect information that you voluntarily provide to us when you use our services, such as when you fill out forms, subscribe to our newsletter, or contact us directly. This may include your name, email address, phone number, billing address, usernames, and any other information you choose to provide.

Cookies and Tracking Technologies:

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and assist in our marketing efforts. Specifically, we use:

• Google Analytics: To monitor and analyze website traffic, helping us understand how visitors interact with our site and improve our services.
• Crisp: For live chat functionality and customer support, enabling us to provide real-time assistance to our website visitors.
• MailChimp: For email marketing campaigns, allowing us to send you updates and information about our services.

You can control the use of cookies at the individual browser level. However, if you choose to disable cookies, it may limit your use of certain features or functions on our website.

Client Management and Billing:

We utilize a CRM platform to manage client relationships and services. This platform securely stores client information such as names, email addresses, phone numbers, billing addresses and service details. The CRM is also used to provide you with estimates, invoices, and a secure method to contact us directly.

For processing payments, we use Stripe to handle online billing with credit cards securely. Your billing information is processed and stored securely by Stripe, adhering to the highest industry standards for data protection.

For our company's accounting purposes, we utilize **QuickBooks Online (QB Online)**. This platform may store client names and email addresses to track accounts payable and receivable (AP/AR). Your information is used strictly for accounting purposes and is protected in accordance with our privacy policies.

How We Use Your Information:

The information we collect is used to:

• Provide and improve our services
• Personalize your experience on our website
• Communicate with you, including sending newsletters and updates
• Analyze website usage and optimize our content
• Provide customer support through our live chat feature
• Manage client relationships and billing through our CRM and payment platforms
• Maintain accurate accounting records through our financial management platforms

Protection of Your Information:

We prioritize the security of your personal information. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your information.

Sharing of Information:

Razor Consulting does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We do not share your information with third parties except as necessary to provide our services (e.g., through the use of Google Analytics, Crisp, MailChimp, Stripe, and QuickBooks Online), and always in compliance with applicable laws.

Your Rights:

You have the right to access, update, or delete the personal information we hold about you. If you wish to exercise these rights, please contact us here.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and sending an updated email with the relevant changes clearly stated.

Contact Us:

If you have any questions about this Privacy Policy or our privacy practices, please do not hesitate to contact us here.

Thank you for trusting Razor Consulting with your personal information. We are committed to keeping it safe and secure.